Contact

How can we help?

Contact WYjade with questions about a custom needle felted pet portrait, reference photographs, pet jewelry sizing, an existing order, delivery, returns, or product details. Use the form below and include the information that matches your request.

For a custom felt pet portrait

Please tell us which portrait format you are considering and attach or describe the reference photographs you have available. Clear front and side photographs in natural light are especially useful for reviewing coat colour, markings, face shape, and expression.

For an existing order

Include your order number and the email address used at checkout. For a delivery or damaged-item question, describe the issue clearly so the relevant order details can be checked.

Before you send your message

You may find an immediate answer in our frequently asked questions, shipping policy, or refund policy. Please do not include payment card details or other sensitive financial information in the contact form.

You can also email support@wyjade.com.