01 / Questions, clearly answered
Before you choose.
Before we make.
Find guidance for pet jewelry, felt portrait commissions, photographs, timing, care and delivery.
01 How do I measure my pet for jewelry?
Measure around the widest part of the neck with a soft tape and leave two fingers of ease. Compare that measurement with the product options before ordering.
02 Can I attach a leash to the jewelry?
No. WYjade jewelry is decorative and intended only for short, supervised wear. Never use it as a walking collar or restraint.
03 What if my pet tries to scratch or chew it?
Remove the piece immediately. Jewelry should only be worn when your pet is calm and supervised, and should be removed for eating, sleep, play and outdoor activity.
04 Can you create a portrait of a pet who has passed away?
Yes. We work carefully from the photographs you provide to understand their coloring, expression and distinctive details. If you wish, you can also share a small story that helps us understand them more closely.
05 Will the felt portrait look exactly like a photograph?
Wool felt is a handmade interpretation rather than a photographic reproduction. We aim to preserve the features that make your pet recognizable while respecting the softness and texture of the material.
06 Will I confirm the details before you begin?
Yes. We review the reference photographs, composition and important markings before the making stage. Any included proof or revision steps will be stated on the product page.
07 What photographs work best for a felt portrait?
Natural light, sharp eyes, true coat color, and clear front and side views are most helpful. Avoid heavy filters, motion blur and images where important features are hidden.
08 Can you combine details from several photographs?
Usually, yes. One image can guide the expression while another shows markings or coat color more accurately. Tell us which details matter most.
09 How long will my order take?
Ready-to-ship jewelry and made-to-order felt work follow different timelines. The current making estimate appears on each product page; shipping time begins after the piece is complete.
10 Can personalized products be returned?
Because personalized and portrait pieces are made for one customer, change-of-mind returns may not be available. If an item arrives damaged or differs from the confirmed order, contact us promptly so we can help.
11 Will I receive tracking?
When tracked shipping is available for the destination and service selected, tracking is sent after dispatch.
12 How can I ask about a meaningful detail before ordering?
Use the contact page and include the product name plus any questions about fit, photographs or the story you want the piece to hold.
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