Shipping policy
Last updated: July 21, 2026
Thank you for shopping with WYjade. This policy explains where orders ship from, how long fulfillment normally takes, what tracking is provided, and how delays, customs charges, and delivery issues are handled.
Shipping origin and fulfillment
WYjade products are fulfilled by third-party suppliers and fulfillment partners in China. We do not represent the public United States business contact address as a U.S. warehouse or return facility.
Processing time
Orders normally require 2–4 business days for payment review, item preparation, quality checks, packing, and handoff to the carrier. Business days exclude weekends and applicable public holidays.
Processing time is separate from shipping transit time. If an item cannot be shipped within the stated processing period, we will contact you with a revised shipment date and the option to accept the delay or cancel the affected item for a full refund.
Standard shipping and estimated delivery
Free tracked standard shipping is included in the listed product price for destinations where the method is available at checkout.
- Processing: normally 2–4 business days
- Estimated transit after dispatch: normally 7–15 business days
- Typical estimated total from order to delivery: approximately 9–19 business days
These are estimates, not guaranteed delivery dates. Customs inspections, carrier congestion, peak seasons, severe weather, security checks, remote destinations, incorrect addresses, and other events outside our reasonable control can add time.
Checkout availability determines whether we can ship to a particular country, region, or postal code. We may cancel and refund an order if no supported tracked route is available.
Tracking
When the order is dispatched, we will send the available tracking number to the email address used at checkout. Tracking can take several business days to show its first carrier scan. Some international shipments use more than one carrier, and the tracking page may change when the parcel reaches the destination country.
Address accuracy and changes
Customers are responsible for providing a complete and accurate delivery name, street address, apartment or unit number, city, state or province, postal code, country, email address, and phone number where required by the carrier.
Contact support@wyjade.com as soon as possible if an
address needs to be corrected. We cannot guarantee changes after
fulfillment has begun, and we normally cannot redirect a parcel after
dispatch. Additional charges caused by an incorrect or incomplete
address may be deducted from a refund where permitted by law.
Customs, duties, and taxes
International orders may be inspected by customs and may incur import duties, taxes, brokerage charges, or other destination-country fees. These charges are not included unless checkout explicitly states that duties and taxes are included.
Where charges are not included at checkout, the recipient is responsible for them. We do not under-declare merchandise values or mark commercial orders as gifts.
Split shipments
Items in the same order may ship separately when they are fulfilled by different partners or become ready at different times. If this happens, additional tracking numbers may be sent. No additional standard shipping fee will be charged solely because an order is split.
Delays and non-delivery
If tracking has not updated for an unusual period or the order has
not arrived after the estimated delivery window, email
support@wyjade.com with the order number. We will review
the tracking history and, when appropriate, open an investigation with
the fulfillment partner or carrier.
If we confirm that an order cannot be delivered, we will offer an appropriate replacement or refund. If shipment is delayed beyond the promised period, we will communicate the delay and any cancellation and refund rights required by applicable law.
Damaged, incomplete, or incorrect deliveries
Inspect the order promptly after delivery. Contact
support@wyjade.com within 7 days of
delivery if an item arrives damaged, incomplete, or materially
different from what was ordered. Include the order number and clear
photos of the item, packaging, shipping label, and damage or
discrepancy. We will assess the issue and provide the appropriate
replacement, refund, or return instructions.
Contact
For shipping questions, contact:
WYjade Customer Support
support@wyjade.com