Contact information

Contact Information

Trade name: WYjade

Legal business: WYJade LLC

Business correspondence address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

This is a business correspondence address only. It is not a warehouse or return facility. Do not send returns to this address unless WYjade Customer Support provides written authorization and return instructions.

For order changes, returns, damaged items, or delivery questions, include your order number when contacting us. We normally respond within 2 business days.

Need help with a product or order?

Use the WYjade contact form for questions about custom needle felted pet portrait photographs, pet jewelry sizing, an existing order, delivery, or returns. Include the order number when your message concerns a purchase, but do not send payment card details or other sensitive financial information.

Answers about portrait references, making information, care, shipping, and return eligibility are also available in the frequently asked questions.

For a felt portrait enquiry, mention the format you are considering and describe the photographs you have available. Clear front, side, and coat-detail images help show facial shape, markings, eye colour, ear position, and expression. If a message concerns jewelry, include the product name, selected size, and the fit question you want us to review.

For delivery, damage, or return support, provide the order number and the email used at checkout. When relevant, include clear photographs of the item, packaging, shipping label, or issue. The public business correspondence address listed above is not a warehouse or automatic return destination; wait for written return instructions before sending an item.

Review the shipping policy for processing, tracking, estimates, and delivery issues, or the refund policy for eligibility, damaged items, cancellations, and refunds.